Dr. Alan Grossnickle reviews a Harvard Business Review article called Why Good Leaders Make Bad Decisions. Learn the red flags to watch for.

Dr. Alan Grossnickle reviews the book Scaling Up. Learn about the keys to scaling businesses such as People, Strategy, and Execution.

Dr. Alan Grossnickle reviews The FIVE Dysfunctions of a TEAM. It's the story of a CEO who takes the reader through the five dysfunctions.

Businesses need to be problem solvers, but that process and implementing solutions needs to avoid common pitfalls.

Stress can affect your personal and work life. Learning to cope with stress is critical at work and at home. Learn ways to cope with stress.

Collaborative negotiation can minimize conflict and maximize the long term relationship. Communication and info gathering are crucial.

Self confidence in the workplace builds trust and commitment. There are many ways to build self confident employees.

Customer retention should be a focus for your business. Returning customers can make a big impact on sales, but consider their data.

Increasing customer lifetime value is a much easier way to grow sales and profits compared to acquiring new customers.

Emotional Intelligence involves a critical set of social skills that leaders can use to motivate those around them.

Empower your employees by tapping into their creativity. Check your ego and be fair with boundaries. Provide the resources and monitor.

Staff empowerment is about harnessing employee's creativity and allow them to innovate, solve problems, and become more independent.

The modern world offers a diverse set of customers and employees and successful companies know how to leverage the value of diversity.

Managers should invest in the human capital of employees to achieve superior marketplace value for the company.

Customer value proposition is a crucial concept to increasing profitability and beating the competition. The focus should be the customer.

Scaling up a business is like climbing a mountain. You need the right people, strategy, execution, and resources to grow your business.

Your "brand" is anything that identifies your product and brand equity is added value beyond the functional benefits of your product.

Corporate identity or "brand" is a valuable asset that can be effectively managed and leveraged to grow and expand your business.

An effective business strategy builds value in publicly traded companies and value for customers of private businesses.

A successful customer-centered business strategy requires a clear vision and value statement that is shared with all employees.