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    Delivering and Delighting Customers
    Dr. Alan Grossnickle

    Delivering and Delighting Customers

    A successful customer-centered business strategy requires a clear vision and value statement that is shared with all employees.
    Stay Close to Your Customers
    Dr. Alan Grossnickle

    Stay Close to Your Customers

    Stay close to your customers by asking questions to learn about their experience and listen to their feedback.
    Public Relations Planning
    Dr. Alan Grossnickle

    Public Relations Planning

    This model provides structure for developing a public relations plan that supports the organization’s overall aims and objectives.
    Establishing a Customer Service Program
    Dr. Alan Grossnickle

    Establishing a Customer Service Program

    Successful customer service means making customers want to come back for more and getting them to recommend products and services to others.
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    6430 South 400 East, Warsaw, IN  46580

    Email: Al@StrategicVenturePartners.net

    Phone: 574-532-9112

    Fax: 260-839-0505

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