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  • Dr. Alan Grossnickle

Emotional Intelligence


Social skills are the use of influencing skills such as persuasion; good communication with

others, including employees; listening skills; negotiation; cooperation; dispute resolution; ability

to inspire and lead others; capacity to initiate and manage change; and ability to lead others’

emotions – particularly group emotions.


Examples of social skills:

  • helping others to develop themselves

  •  effective leadership

  •  skill in influencing others

  •  excellent interpersonal communication

  •  change-management skills

  •  ability to resolve arguments and discord

  •  ability to nourish and build good relationships

  •  team-player skills

Coleman, D (2006): Business: The Ultimate Resource, p. 1213

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