Dr. Alan Grossnickle
Emotional Intelligence

Social skills are the use of influencing skills such as persuasion; good communication with
others, including employees; listening skills; negotiation; cooperation; dispute resolution; ability
to inspire and lead others; capacity to initiate and manage change; and ability to lead others’
emotions – particularly group emotions.
Examples of social skills:
helping others to develop themselves
ï‚· effective leadership
ï‚· skill in influencing others
ï‚· excellent interpersonal communication
ï‚· change-management skills
ï‚· ability to resolve arguments and discord
ï‚· ability to nourish and build good relationships
ï‚· team-player skills
Coleman, D (2006): Business: The Ultimate Resource, p. 1213