Social skills are the use of influencing skills such as persuasion; good communication with
others, including employees; listening skills; negotiation; cooperation; dispute resolution; ability
to inspire and lead others; capacity to initiate and manage change; and ability to lead others’
emotions – particularly group emotions.
Examples of social skills:
helping others to develop themselves
effective leadership
skill in influencing others
excellent interpersonal communication
change-management skills
ability to resolve arguments and discord
ability to nourish and build good relationships
team-player skills
Coleman, D (2006): Business: The Ultimate Resource, p. 1213
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