Dr. Alan GrossnickleEstablishing a Customer Service ProgramSuccessful customer service means making customers want to come back for more and getting them to recommend products and services to others.
Dr. Alan GrossnickleStrategic Planning Action ChecklistStrategic planning resides at the heart of every organization. It drives what you do and how you do it.
Dr. Alan GrossnickleGetting Close To The CustomerIt's extremely important to know details about your customers and develop a close relationship.