Within the organization, oral communications range from large formal team briefings to casual encounters between two or three colleagues from different departments.
External groups comprise a very mixed bag of people, from customers and competitors to representatives of suppliers and regulatory authorities. In each context, managers may play a slightly different role, although the principles of effective communication stay the same.
ACTION CHECKLIST
Define the Purpose of the Communication.
Limit the Extent of the Communication.
Make Sure the Right People Are There.
Get the Right Number of People.
Facilitate Introductions.
Be Rational but Open-minded.
Be Brief, Be Simple, and Be Organized.
Make Good Use of Nonverbal Communication.
Stay Calm and Don’t Argue.
Avoid Personal Attacks.
Bring Communication to Conclusion.
(Business the Ultimate Resource)