Book Review
The FIVE Dysfunctions of a TEAM, Patrick Lencioni, Jossey-Bass books, 2002.
A new CEO with experience in operational roles, has been appointed to Decision Tech, a high-tech company. She takes time to understand the flow of operations, and then pulls the key company personnel to an off-site location for several retreats. The purpose of the retreats is to allow key personnel to open up relative to their feelings regarding the operations at Decision Tech. The author walks the reader through this process, thus finding the following dysfunctions:
Absence of Trust – Team unwillingness to be vulnerable.
Fear of Conflict – Team incapable of engaging in unfiltered and passionate debate of ideas.
Lack of Commitment – Team absence of buy-in and commitment to decisions.
Avoidance of Accountability – Team not committed to a clear path of action.
Inattention to Results – Team failure to hold one another accountable.
Recommendation: Find a HR SHRM professional trained in DISC or someone trained in Lencioni's leadership models and Myers Briggs, to help your company through this process should you have a need. I highly recommend this book to companies who wish to scale up!